PURCHASING FIREARMS FROM LOYAL ARMS
Loyal Arms will ONLY transfer ownership of a firearm to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means they cannot ship directly to you unless you are an FFL holder.
If you do not hold a valid FFL, Loyal Arms will transfer your purchased firearm to your choice of a licensed gun dealer in your state.
It is your responsibility:
- To ensure that a firearm is legal to own in your state.
- To complete all required paperwork when you pick up your purchase from your local dealer
Be aware that it is customary for your local dealer to charge a transfer fee at the time you pick up your purchase. This transfer fee is strictly between you and your local dealer. Please check with your local dealer concerning their policies. You do not pay Loyal Arms the transfer fee. Certain dealers also apply sales tax. This is between you and your FFL dealer. Loyal Arms only collects sales tax if you reside in the state of California.
Note: Knowing and abiding to State and/or Local laws/restrictions prohibiting the possession/ownership of any item Loyal Arms sells is the customer’s responsibility. Any merchandise credit required for not complying with the aforementioned is subject to a 10% re-stocking charge and any shipping charges incurred.
PAYMENT POLICY
Loyal Arms accepts only cash at time of an in-person transaction. Online orders requires an initial 10% deposit for order confirmation to secure order placement and/or order reservation.
ORDER ACCEPTANCE
All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information may result in order cancellation. Prior to accepting an order we may also request additional information and a 10% deposit for order confirmation, the rest of the amount due must be paid at time of in-person pickup/transaction. This initial deposit can be made in the form of PayPal payment made to confirm@loyalarms.com. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. If your order is canceled by Loyal Arms after your 10% deposit has been made, we will issue a refund to in the exact amount of the deposit. If you cancel your order after your deposit has been made and order has been confirmed and it is not from any error of Loyal Arms, the order will be treated as a refund, 10% cancellation fees will incur, and the deposit will be used to pay for the cancellation fees.
PRIVACY
Loyal Arms respects our customer’s privacy. We will never sell or disclose ANY customer information (i.e.: e-mail addresses, names, telephone numbers or physical addresses). We value our customers and their privacy. If for some reason you have no interest in receiving the best specials in town from Loyal Arms, you can change the status at any time by updating your profile or contacting us at info@loyalarms.com.
PRICES
PRICES ARE SUBJECT TO CHANGE AT ANY TIME. Due to changing legislation or items with limited availability prices can change at any time.
RETURNS
No returns will be accepted for firearms and ammunition. All other goods must be returned with prior authorization. All return goods will be subject to a 15% restocking charge. Returns must be authorized within 3 days of receipt/inspection. Return shipment must have an issued RA# on outside container, return shipping is not refundable.
DAMAGES
Claims of shortages or damaged products must be made at time of order pickup. Our responsibility ceases when delivery is made to the customer in good order.
DEFECTIVE MERCHANDISE
We are not a warranty repair station for any manufacturer. We stand behind all of our products, upon delivery, to be free of defects. Firearms must be inspected prior to the transfer insuring the correct item was received in satisfactory condition. After the transfer is complete all defects and warranty issues must be addressed by the manufacturer.
IMPORTANT NOTE ABOUT TRANSFERS
Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
CANCELLATION AND ORDER CHANGE FEES
We invest time and money to prepare every order that is placed on our site, even before the order ships. After you have placed your order online, or over the phone with a sales associate you will be charged 10% Cancellation/Change fee if you decide to cancel the order or substitute products. You will not be charged any additional fee for adding items to an existing order. By placing an order online or making a phone order with a sales associate you agree to pay this 10% Cancellation/Change fee should you cancel or change your order. Our business is not set up to change orders easily. We apologize for having to implement these changes, but it is necessary in order to keep our prices low for our customers.